Your questions,
answered.
From the first “which one?” to the final perfect fit.
Finding your comfort
How does the sleep finder work?
Choose one or more product categories. We ask only the questions relevant to those categories, then suggest a starting firmness and suitable products. You can always browse the entire collection.
Is the recommendation medical advice?
No. It is a comfort guide, not a diagnosis or treatment recommendation. Persistent pain needs individual advice from a qualified clinician. Your health-related answers are not stored with an enquiry.
Can I compare mattresses?
Yes. The mattress comparison page puts our focused collection side by side. Use it to compare construction, starting price, available sizes and height.
Sizes & configurations
How do I measure my mattress size?
Measure the inside of the bed frame, length first and width second. Select the exact dimensions, rather than relying only on labels such as queen or king. The product page switches between inches and centimetres.
Does a thicker mattress mean a firmer mattress?
No. Thickness is the overall height. Firmness is the feel of its materials and construction. Choose a height compatible with your bed and a feel that suits your preferences.
I need a different size. What should I do?
Contact the store with your measured dimensions and desired model. The team can confirm whether a suitable configuration is available. Do not select a close size as a substitute.
Buying & getting help
How does checkout work?
For products in the current collection, the bag attempts to check the existing store’s latest price and availability. If the check is unavailable, it labels the amount as a reference estimate. You then review your selection and continue to mymattressclub.com to complete delivery details and payment.
What is a quote request?
A quote request sends your exact selection to the store on WhatsApp or by email. It is not a paid or confirmed order; the store replies to confirm the final price. Accessory concepts require a store quote before purchase.
Where can I track a paid order?
Use the confirmation and tracking information from the existing Mattress Club store. Paid orders from that checkout do not appear in this site’s enquiry history. Contact the store with your order reference for help.
What are the delivery, warranty and return terms?
They depend on the product and order. Our policies page links to the current store terms. Confirm the applicable warranty, delivery charges and trial eligibility before paying.
Can I try a mattress in store?
Contact our Ravipuram store or use the current store locator. Call first to confirm opening hours and which models are on display.